Privacy Policy

1. Introduction

JusTix (we, us, or our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticketing platform.

By using JusTix, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you create an account or use our Service, we may collect:

• Identity Information: Name, email address, phone number, date of birth
• Identity Verification: Government-issued ID numbers (for South African residents), verification documents
• Account Credentials: Username, password (encrypted)
• Profile Information: Profile picture, preferences, communication preferences

2.2 Payment Information

Payment processing is handled by Yoco, our secure payment provider:

• We do not store full credit card numbers
• Payment information is transmitted directly to Yoco using industry-standard encryption
• We retain transaction IDs and payment status for record-keeping
• Billing address information for fraud prevention

2.3 Event and Ticket Information

• Ticket purchases, transaction history, and event attendance
• Event preferences and browsing history
• QR code data linked to your account identity
• Scan records when entering events

2.4 Organizer Information

If you apply to become an event organizer, we additionally collect:

• Company name and business registration details
• Tax identification numbers
• Banking information for payouts
• Event creation and management data
• Revenue and sales analytics

2.5 Technical Information

We automatically collect certain information when you use our Service:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent, clicks, scrolls
• Location Data: General location based on IP address (city/country level)
• Cookies and Similar Technologies: Session management, preferences, analytics

2.6 Communications

• Email correspondence with our support team
• Feedback, reviews, and survey responses
• Marketing communication preferences

3. How We Use Your Information

We use the information we collect to:

3.1 Provide and Improve Our Service

• Process ticket purchases and event registrations
• Generate and manage unique identity QR codes
• Facilitate event entry and ticket scanning
• Enable communication between organizers and attendees
• Provide customer support and respond to inquiries
• Improve platform functionality and user experience

3.2 Security and Fraud Prevention

• Verify identity and prevent fraudulent activity
• Detect and prevent unauthorized access or security breaches
• Monitor for suspicious transactions or account activity
• Comply with legal obligations and respond to legal requests

3.3 Communications

• Send transactional emails (purchase confirmations, ticket releases, etc.)
• Provide important Service updates and announcements
• Send marketing communications (with your consent)
• Notify you of events that may interest you

3.4 Analytics and Personalization

• Analyze usage patterns to improve the Service
• Personalize your experience and recommendations
• Conduct research and development for new features
• Generate anonymized analytics for business purposes

3.5 Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Enforce our Terms of Service and other policies
• Protect the rights, property, and safety of JusTix, our users, and the public

4. How We Share Your Information

4.1 Event Organizers

When you purchase a ticket, we share necessary information with the event organizer:

• Name and email address
• Ticket purchase details and attendance records
• Information necessary for event management and communication

4.2 Service Providers

We share information with trusted third-party service providers:

• Payment Processing: Yoco (for secure payment transactions)
• Email Services: Resend or similar providers (for transactional and marketing emails)
• Cloud Hosting: Vercel, Neon (for platform infrastructure)
• Analytics: Usage analytics and performance monitoring services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Subpoenas, court orders, or legal processes
• Requests from law enforcement or government agencies
• Protection of our legal rights and safety
• Prevention of fraud, security threats, or criminal activity

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. You will be notified via email of any such change in ownership.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted to and from our Service uses TLS/SSL encryption
• Password Security: Passwords are hashed using bcrypt with salting
• QR Code Security: Identity QR codes use ECDSA asymmetric cryptography
• Access Controls: Strict role-based access control for internal systems
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Hosted on secure, certified cloud providers

6. Data Retention

We retain your information for as long as necessary to:

• Provide our Service and fulfill the purposes described in this policy
• Comply with legal, tax, and accounting obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Prevent fraud and maintain security

When you close your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal compliance.

7. Your Privacy Rights

7.1 Access and Portability

You have the right to:

• Access your personal information we hold
• Request a copy of your data in a portable format
• Update or correct inaccurate information

7.2 Deletion and Restriction

You have the right to:

• Request deletion of your personal information
• Restrict processing of your information
• Object to processing based on legitimate interests

7.3 Marketing Communications

• Opt out of marketing emails by clicking "unsubscribe" in any marketing email
• Manage communication preferences in your account settings
• Note: You cannot opt out of transactional emails (purchase confirmations, security alerts, etc.)

7.4 Exercising Your Rights

To exercise any of these rights, contact us at privacy@justix.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

8.1 What We Use

• Essential Cookies: Required for authentication and security (cannot be disabled)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with our Service
• Local Storage: Used for offline scanner functionality

8.2 Your Choices

Most browsers allow you to control cookies through settings. However, disabling essential cookies may prevent you from using certain features of our Service.

9. International Users

Our Service is primarily designed for users in South Africa. If you access our Service from outside South Africa:

• Your information may be transferred to and processed in South Africa
• By using our Service, you consent to this transfer
• We comply with applicable data protection laws, including GDPR for EU users

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@justix.com. We will delete such information promptly.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Sending an email to your registered email address
• Posting a prominent notice on our Service
• Updating the "Last Updated" date at the top of this page

Your continued use of the Service after changes indicates your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact: